Accountability:
Customer Service and Application Support
Conducts operator and application training for customers and internal staff
Provide remote and on-site technical and troubleshooting support for customers
Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
Prepare training reagents and samples for in-house training and product demonstration
Assist product evaluation/trials/study for key customers and reference sites
Ensure all pending and repeating troubleshooting calls are managed and solved promptly
Ensures all activities are promptly and accurately key-in to Rexis.
Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction
Ensure to upgrade of Roche instrument software (prepare the documents related to the software upgrade).
Reporting to < Application supervisor
Liases with GCS for application related matters, technical support updates and enquiries
Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.
Education and/or Experience
Bachelor Degree in Health/Science/Medical Technology disciplines
Multi-national companies experience is preferred
At least 1 years' experience in similar industry
Clinical laboratory and quality management experience will be added advantage
Language Skills
Proficient in both English and Vietnamese (spoken & written)
Other Skills and Abilities
Personal Computer Skills (Microsoft Office Application)
Effective Communication Skill
Good Interpersonal Skill
Creative Problem Solving Skill
Customer Handling Skill
Time Management Skill
Ability to work independently and as team player
Self-Initiative and Proactive
Training Skill