UNIVERSITY OF SCIENCE

Campus 1: 227 Nguyen Van Cu Street, Ward 4, District 5, Ho Chi Minh City

Campus 2: Linh Trung, Thu Duc District, Ho Chi Minh City

Công ty ROCHE tuyển dụng chuyên viên ứng dụng

20:05, 08/10/2021
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Đồng thời gửi thông tin CV đính kèm qua email của anh  Lê Nguyễn Hoàng Lâm: hoang_lam.le@roche.com

Accountability:

  • Customer Service and Application Support
  • Conducts operator and application training for customers and internal staff
  • Provide remote and on-site technical and troubleshooting support for customers
  • Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
  • Prepare training reagents and samples for in-house training and product demonstration
  • Assist product evaluation/trials/study for key customers and reference sites
  • Ensure all pending and repeating troubleshooting calls are managed and solved promptly
  • Ensures all activities are promptly and accurately key-in to Rexis.
  • Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
  • Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction
  • Ensure to upgrade of Roche instrument software (prepare the documents related to the software upgrade).
  • Reporting to < Application supervisor
  • Liases with GCS for application related matters, technical support updates and enquiries
  • Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.


Education and/or Experience

  • Bachelor Degree in Health/Science/Medical Technology disciplines
  • Multi-national companies experience is preferred
  • At least 1 years' experience in similar industry
  • Clinical laboratory and quality management experience will be added advantage


Language Skills

  • Proficient in both English and Vietnamese (spoken & written)


Other Skills and Abilities

  • Personal Computer Skills (Microsoft Office Application)
  • Effective Communication Skill
  • Good Interpersonal Skill
  • Creative Problem Solving Skill
  • Customer Handling Skill
  • Time Management Skill
  • Ability to work independently and as team player
  • Self-Initiative and Proactive
  • Training Skill
 
Người viết : admin
  • (028) 38 355 273
  • (028) 38 355 273
  • (028) 38 355 273