Accountability:
- Customer Service and Application Support
- Conducts operator and application training for customers and internal staff
- Provide remote and on-site technical and troubleshooting support for customers
- Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
- Prepare training reagents and samples for in-house training and product demonstration
- Assist product evaluation/trials/study for key customers and reference sites
- Ensure all pending and repeating troubleshooting calls are managed and solved promptly
- Ensures all activities are promptly and accurately key-in to Rexis.
- Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner
- Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction
- Ensure to upgrade of Roche instrument software (prepare the documents related to the software upgrade).
- Reporting to < Application supervisor
- Liases with GCS for application related matters, technical support updates and enquiries
- Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.
Education and/or Experience
- Bachelor Degree in Health/Science/Medical Technology disciplines
- Multi-national companies experience is preferred
- At least 1 years' experience in similar industry
- Clinical laboratory and quality management experience will be added advantage
Language Skills
- Proficient in both English and Vietnamese (spoken & written)
Other Skills and Abilities
- Personal Computer Skills (Microsoft Office Application)
- Effective Communication Skill
- Good Interpersonal Skill
- Creative Problem Solving Skill
- Customer Handling Skill
- Time Management Skill
- Ability to work independently and as team player
- Self-Initiative and Proactive
- Training Skill