Công ty ROCHE tuyển dụng chuyên viên ứng dụng

Accountability:

Customer Service and Application Support

Conducts operator and application training for customers and internal staff

Provide remote and on-site technical and troubleshooting support for customers

Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers

Prepare training reagents and samples for in-house training and product demonstration

Assist product evaluation/trials/study for key customers and reference sites

Ensure all pending and repeating troubleshooting calls are managed and solved promptly

Ensures all activities are promptly and accurately key-in to Rexis.

Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner

Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

Ensure to upgrade of Roche instrument software (prepare the documents related to the software upgrade).

Reporting to < Application supervisor

Liases with GCS for application related matters, technical support updates and enquiries

Relevant Internal Team members including Sales, Marketing, Finance, logistics, Service, Application and other departments/areas as required.

Education and/or Experience

Bachelor Degree in Health/Science/Medical Technology disciplines

Multi-national companies experience is preferred

At least 1 years' experience in similar industry

Clinical laboratory and quality management experience will be added advantage

Language Skills

Proficient in both English and Vietnamese (spoken & written)

Other Skills and Abilities

Personal Computer Skills (Microsoft Office Application)

Effective Communication Skill

Good Interpersonal Skill

Creative Problem Solving Skill

Customer Handling Skill

Time Management Skill

Ability to work independently and as team player

Self-Initiative and Proactive

Training Skill